Film and Video Umbrella Bookshop Terms and Conditions
Shipping & Delivery
Postage on all our orders is a flat rate whether you buy one or more items -details of our pricing structure are in the table below. All delivery times are from the receipt of your order.
Postage Price to any destination: £2.50
UK
Delivery service: Royal Mail 1st Class Post
Delivery time: 3-5 working days
European
Delivery service: Air Mail
Delivery time: 5-10 working days
Rest of World
Delivery service: Air Mail
Delivery time: 10-20 working days
The products you order will be delivered to the address you give when you place your order.
If delivery cannot be made to your address for reasons under the Supplier’s control the Supplier will inform you as soon as possible.
If you deliberately fail to take delivery of the products (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may store the products until actual delivery and charge you for reasonable costs (including insurance) of storage.
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the products. On exercising your right to cancel you shall be required to return the products to the Supplier. Should you fail to return the products, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the products as a result of such failure.
Every effort will be made to deliver the products as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
Privacy & Security
Film and Video Umbrella Ltd takes the privacy of your data very seriously. We do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment.
Film and Video Umbrella may use your personal data to send you further information about our services. We will never sell or pass your data on to a third party without your consent.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
When you have chosen what you want to buy, and provide your details to us, using our secure site, your personal information is protected by an encrypted connection between your browser and our server. Your credit card information is processed by a third party secure payment partner.
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorized access to information supplied by you.
Returns & Replacements
We shall endeavor to dispatch goods within the timescales stated above. Any item purchased from us, which proves faulty on our equipment, will be exchanged. We retain the right not to fulfill any order.
Our returns period is 30 days from dispatch and any products should be returned within this period. We will only offer a refund or exchange of products provided they are returned unused and unmarked and are in the original packaging.
Please enclose a copy of the invoice with the item you are returning, stating the reason for return and whether you require an exchange or refund. Please note that we do not refund delivery costs. Please pack your item(s) in suitable packaging and return the parcel to us at:
Film and Video Umbrella
8 Vine Yard
London
SE1 1QL
For customer security, we recommend you obtain a Proof of Posting Certificate (available from the Post Office) for all returns. You should keep this until you have received your exchange or refund. We will make a refund or exchange once we have received the products, we do not accept any liability for products returned.
If you believe your products to be faulty, please return the item to us together with a copy of your invoice with a note explaining what you believe the fault to be with the products. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.
If the products have already been dispatched you must return the products without unpacking them to us at soon as possible at your own expense. Once we have received your notification of cancellation and the returned products, we will credit to your credit or debit card any sum debited within 30 days of receipt of your products being returned.
If we do not receive the products back from you, we may arrange for collection of the products from the delivery address provided and are entitled to deduct the direct costs of recovery from the amount to be re-credited to you within 30 days after we receive your notification.
If you have not received your package after 21 days, please send us an email at bookshop@fvu.co.uk quoting your order number and we will take appropriate action.
Ordering
These terms of sale apply to all products supplied by Film and Video Umbrella (the “Supplier”).
No contract exists between you and the Supplier for the sale of any products until the Supplier has received and accepted your order.
An acceptance of your offer to buy the products will be sent shortly after your order. However, we do have the right to terminate the contract in the event that the products are unavailable, incorrectly priced or cleared funds are not received.
The contract is subject to your right of cancellation.
The Supplier may change these terms and conditions of sale without notice to you in relation to future sales.
The description and price of the products you order will be as shown on the Supplier’s website at the time you place your order.
All our prices include all applicable taxes
Every effort is made to ensure that prices shown on the Supplier’s website are accurate at the time you place your order. If an error is found within 30 days of accepting your order, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 30 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 30 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the products.
Film and Video Umbrella reserve the right to cancel the contract with our customers at any time due to insufficient stock to deliver the products ordered. If we do cancel then you will be notified by email and any amount debited from your credit or debit card will be re-credited within 30 days of order. We are not required to provide any compensation.
Product images are for illustrative purposes only and may differ from the actual product.
Payment, Pricing & Promotions
Payment for the products will be made through Paypal. For Paypal terms and conditions click here Payment shall be due before the delivery of the products.
There will be no delivery until cleared funds are received.
